HDMS

Help Desk Management System

Simplified Help Desk Support and Delight your Customers

Learn more about Help Desk System

TechnoRishi Help Desk System TechnoRishi Help Desk System gives you a bird’s eye view of the entire ticketing system setup in your facility. The help desk can also function as a huge knowledge base of your entire facility. With TR help desk ticketing system businesses can optimize their customer service and support departments. Your agents work sm... Read More

Simplified your Support System

Streamline your support channels - Email, Phone, Chat and more - so you can respond to allRead More

Teamwork

Support agents often need input from other internal teams to resolve an issue. However, wiRead More

Automations

Prioritized neatly your customer enquiries, organized, and assigned to the right agents. YRead More

Workflow

TechnoRishi Help Desk System gives support lets you customize your support and configure aRead More

Customer Portal

Enable customers to manage their own requests with our Customer Portal. Create a dedicatedRead More

Knowledge Base

Knowledge base helps answering tickets directly into the Team Publishing Workflow. ContentRead More

Feature List

"Deliver Services that Astonish your Users, Increase Productivity, Prioritize, Categorize and Assign Tickets so you Never Lose Track of Them. Monitor your Teams Easily and Take Data Driven Decisions to Hit Your Support Targets with Customizable Team Dashboards."

Ticketing Creation & Allocation

Keep track of customer conversations by converting them into tickets and converting all incoming emails into tickets. Prioritize, categorize, and assign them to the right people. Prioritize each ticket based on the keywords and assign every ticket to a particular agent and specific group so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets are that agents should work on it.

SLA Management

In the TechnoRishi Help Desk System, you just define when each ticket must be responded to and resolved so that agents are aware of the deadline. A service level agreement throughout your helpdesk ticketing system to convey the projected time to the customer and the agent, as well as to measure how many agents can adhere to the time constraints. The administrator can alter SLA in accordance with holidays, working hours, and other categories.

Service Desk

In TRCPL Help Desk tool, you can create service tasks for customer tickets that require field visits. Assign to the right field technician or service group based on problem type, location, skills needed and more. Field technicians can access these service tasks via the TR app for iOS and Android to navigate to customer location and solve problems.

Collaboration

TechnoRishi Help Desk System delivers great customer support and collaborates with team members from across the company to provide quick and consistent answers to your customers. This helps teams work efficiently to provide better support experiences for the customer. Agents can loop in teammates for discussions right inside tickets and can retain visibility into tickets even if another team is currently working on it.

Chat

Avoid going back-and-forth between different tools to copy-paste information. TRCPL Help Desk System will help you discuss problems and chat with people who can help right inside our Help desk. With a record of all interactions available right next to the ticket, your agents can chat with other team’s representatives and external stakeholders to resolve tickets faster.

Parent & Child Ticketing

Splitting tickets into smaller tasks that different teams can work on simultaneously will help you resolve issues more quickly. Using Parent & Child Ticketing, the ticket is only resolved if every team completes the task that has been delegated to them. As a result, each internal team is responsible for their role, and the ticket can only be resolved if every team has played a role.

Automation

TechnoRishi Help Desk Management automations helps you run on autopilot every day to find all new customer enquiries smartly prioritized, organized, and assigned to the right agents. You do not have any to-do lists because all your manual tasks like follow-ups and reminders for every stage of your ticket are automated in TR Helpdesk Ticketing tool.

Reporting & Analytics

TRCPL Ticketing System makes data-driven decisions to wow your customers. With our Analytics you capture and analyze your customer support data effortlessly and take charge with curated reports for quick insights, custom reporting to build reports unique to your business, improved shareability for better collaboration. Analytics makes helpdesk reporting easy, so you can now sit back and relax.

Increase Efficiency

All customer contacts can be overseen on a single platform thanks to a smart helpdesk ticketing system. With a single location, you can manage client interactions across platforms, including social media, live chat, email, and the phone.

Track and Measure your Support

You can easily keep track of the development of your team with the TRCPL Help Desk Support System. Using thorough reports, you can evaluate client satisfaction, spot issues more quickly, identify good or bad performance, and keep an eye on service standards.

Self-Service

TechnoRishi Help Desk Support System has a self-service portal and a knowledge base which allows issues and solutions to be captured and searched. The exhaustive knowledge-based enables users for self-service and help to reduce call volumes.

Escalation Notification

A task can be escalated to the appropriate person if it is not finished on time. The administrator can configure various variables, including the time for escalation, escalation levels, and other elements.

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